Shopping with confidence at Lift Professional®

We want you to be completely satisfied with your Lift Professional® purchase. If you're not happy for any reason, you can notify us within 14 days from the day after you received your order for an exchange or refund, in accordance with your rights under the Consumer Contracts Regulations 2013.

How to Return an Item

To return an item:

Complete the Return Request Form below with your order number and reason for return.

We’ll provide instructions on how to return your item.

Returns Eligibility

We can only accept returns if:

You notify us of your desire to return your item within 14 days from the day after you received your order. You then have a further 14 days to send the item back to us.

The item is unused, unworn, unwashed, and in its original packaging.

We recommend using a tracked postal service, as we cannot accept responsibility for items lost in transit.

All tags and labels are attached.

The item is not a customised or personalised garment (these are non-returnable unless faulty).

Exchanges

If you need a different size or colour, we’ll be happy to exchange it, subject to stock availability. Please note that you will need to cover the cost of returning the item to us, but we will send the replacement free of charge.

Refunds

Once we’ve received and checked your return, we’ll let you know and process your refund to your original payment method within 5 working days. Your refund will include the cost of our standard delivery option. If you chose a faster or more expensive delivery service, we’ll only refund the standard rate. If your item is faulty or we made a mistake with your order, we’ll refund your full delivery charge as well.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us at info@shorts-lifts.co.uk within 30 days of delivery. We will cover the cost of return and ensure a replacement or full refund is processed promptly.

Returning Multiple Items

Please package all returns carefully, preferably in the original parcel or a suitable alternative. Items returned from multiple orders should include the relevant order numbers.

Event Bookings (including paid entry to Lift Professional® events)

These terms apply to any event tickets or entry fees purchased through Lift Professional®.

Your Right to Cancel

You may cancel your event booking and receive a full refund if you notify us at least 30 days before the scheduled event date.

After this point, bookings become non-refundable unless the event is cancelled or rescheduled by us.

If We Cancel or Reschedule an Event

If we cancel an event, you will receive a full refund of your booking fee.

If we reschedule an event, your ticket will automatically transfer to the new date. If you cannot attend the new date, you may request a full refund, provided you contact us within 14 days of being notified of the change.

Transferring Your Booking

Event bookings are transferable to another attendee at no charge. To maintain event security, capacity planning, and compliance with any safety or venue requirements, we must be notified of the name and contact details of the new attendee at least 48 hours before the event.

If the transfer involves specific access needs, dietary requirements, or any participant information linked to the event activities, we may request additional details.

Unauthorized transfers may be refused at the venue.

Need Help?

Our customer service team is here to help. If you have any questions about sizing, care instructions, or returns, please don’t hesitate to contact us at info@shorts-lifts.co.uk.
 

Published 25/09/2025 11:00

Updated 27/11/2025 09:15