Shopping with confidence at Lift Professional®

We want you to be completely satisfied with your Lift Professional® clothing purchase. If you're not happy for any reason, you can return eligible items within 14 days of receiving your order for an exchange or refund, in accordance with your rights under the Consumer Contracts Regulations 2013.

How to Return an Item

To return an item:

Email us at info@shorts-lifts.co.uk with your order number and reason for return.

We’ll provide instructions on how to return your item.

Send the item(s) back to us in original, unworn condition with all tags and packaging intact.

We recommend using a tracked postal service, as we cannot accept responsibility for items lost in transit.

Returns Eligibility

We can only accept returns if:

The item is returned within 14 days of delivery.

The item is unused, unworn, unwashed, and in its original packaging.

All tags and labels are attached.

The item is not a customised or personalised garment (these are non-returnable unless faulty).

Exchanges

If you need a different size or colour, we’ll be happy to exchange it, subject to stock availability. Please note that you will need to cover the cost of returning the item to us, but we will send the replacement free of charge.

Refunds

Once your return is received and inspected, we’ll notify you and process your refund to your original payment method within 5 working days. Delivery charges are non-refundable, unless the item is faulty or we made a mistake with your order.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us at info@shorts-lifts.co.uk within 7 days of delivery. We will cover the cost of return and ensure a replacement or full refund is processed promptly.

Returning Multiple Items

Please package all returns carefully, preferably in the original parcel or a suitable alternative. Items returned from multiple orders should include the relevant order numbers.

Need Help?

Our customer service team is here to help. If you have any questions about sizing, care instructions, or returns, please don’t hesitate to contact us at info@shorts-lifts.co.uk.